Yes – investing in customer service is proven to benefit your bottom line. Remember that the service customers receive go beyond the point of purchase. Not only does integrated customer service encourage customer satisfaction and improve the perception of a brand, it increases motivation of your employees. Your customer service team is the main point of contact for customers. Whether it’s in house, by telephone or on the shop floor, no matter what the level of service you provide to a customer, it is still a form of customer service. From helping a customer find a product in your store…
Can Investing In Customer Service Benefit Your Bottom Line?
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